VR HEADSET RENTAL RETURN AGREEMENT
This agreement outlines your responsibilities for the use and return of the virtual reality (VR) headset provided to you by Better Health Technologies, Inc. (“Better Health”).
1. Rental Terms
You are being provided a VR headset to support your treatment through Better Health. The headset remains the property of Better Health and is rented to you for the duration of your care program, up to 13 months.
2. Return Obligation
If you stop using the device before the end of your 13-month rental period, you must return the VR headset to Better Health within 14 days.
If the headset is not returned within this timeframe, you will be billed a prorated amount for each remaining month in the rental period until the device is received back.
Your credit card will be held securely on file and charged only if the headset is not returned within the required period.
3. Device Condition
You agree to take reasonable care of the VR headset and return it in good working condition, including all accessories (e.g., charger, controllers, cables). You are responsible for any damage, loss, or failure to return the equipment.
4. Payment Authorization
By providing a credit card on file, you authorize Better Health to charge the card for any unreturned or damaged equipment per the terms above.
If you do not return the headset, you will be financially responsible for the remaining portion of the rental period fees, up to $2,300. No charges will be made if the headset is returned within 14 days and in acceptable condition.
If Medicare coverage for your VR headset rental ends and Better Health no longer accepts the assignment of benefits for this equipment, you may be billed directly for any unreturned or damaged headset as outlined above. Better Health will provide notice when Medicare coverage has ended and will document that this notice has been given.
5. Verbal Consent and Documentation
Your verbal consent to this Rental Return Agreement was collected and recorded during your EOAB process. We are sending you a copy of this agreement for your records.
6. Contact Information for Returns
We will contact you if you need to return your device. If you have questions about the return process, please contact:
Better Health Support
📧 support@joinbetter.com
📞 (415) 570-2850
7. Warranty and Equipment Condition
All rental equipment will be in good working condition upon delivery. During the rental period, the Company will repair or replace, at no cost to the patient, equipment that becomes defective through normal use.
The patient must promptly report any equipment issues. This warranty does not cover loss, theft, or damage caused by misuse, abuse, neglect, unauthorized modification, accidental damage, or failure to follow instructions. The patient may be financially responsible for such loss or damage.
8. Option to Purchase Equipment
The patient has the option to purchase the rented equipment instead of continuing under a rental arrangement. Upon request, the Company will provide the purchase price and applicable terms for the equipment.
If the patient elects to purchase the equipment, any prior rental payments may be applied toward the purchase price only if permitted under applicable payer guidelines, including those established by the Centers for Medicare & Medicaid Services (CMS) and the patient's insurance plan.
The patient acknowledges that insurance coverage for purchased equipment may differ from rental coverage, and the patient may be responsible for any applicable out-of-pocket costs.
