Patient Policies
This will help you understand what rights you have and what you're entitled to as a Better Health Supplies member.
These are the standards that every Medicare DMEPOS supplier must meet in order to obtain and retain their billing privileges.
Learn more about the warranties we offer and what to do if you're not completely satisfied with your products.
Grievances & Complaints Policy
Learn how to contact us if you're not completely satisfied with the service you received.
Notice of HIPAA Privacy Practices
We respect your privacy and ensure that your information is always secure. Learn more about how your information may be used, here.
Plan of Care and Services Policy
Learn more about your rights and our policies regarding your care and consent, here.
Product Usage Guidance Policy
Learn how to access product information and instructions for use, here.
Contact Us
Better Health Supplies can be contacted by phone, TXT, fax, or email at all hours.
Our working hours are 9am-5pm PST, and after-hours messages will be returned within 2 business days.
Email: support@joinbetter.com
Phone: 415-475-8444 (9am-5pm PST)
Fax: 415-385-8212
Mail: 680 8th St. Suite 240, Unit G San Francisco, CA 94103
