GRIEVANCES & COMPLAINTS POLICY

You have the right to voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal; and have those grievances/complaints investigated if necessary.

Better Health Supplies’ grievances and complaints process starts with gathering your name, address, telephone number and health insurance claim number (as we are required by Medicare). You may contact us either by phone (844-990-3401) or writing to us at Better Health Supplies, Inc., 680 8th St., Suite 240, Unit G, San Francisco, CA 94103. You may also contact Medicare directly at 1-800-633-4227 or the BOC, our accrediting organization, at 1-877-776-2200 or you may refer to your state consumer complaint office at https://www.usa.gov/state-consumer.

After an intake, we will notify you within five business days that your grievance/complaint has been received and that we are investigating it.

Within 14 business days, a written response of the outcome of our investigation and any actions taken will be sent to you.