GRIEVANCES & COMPLAINTS POLICY

You have the right to voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal; and have those grievances/complaints investigated if necessary.

Better Health Supplies’ grievances and complaints process starts with gathering your name, address, telephone number and health insurance claim number (as we are required by Medicare). You may contact us either by phone (415-475-8444) or writing to us at Better Health Supplies, Inc., 680 8th St., Suite 240, Unit G, San Francisco, CA 94103. You may also contact Medicare directly at 1-800-633-4227.

After an intake, we will notify you within five business days that your grievance/complaint has been received and that we are investigating it.

Within 14 business days, a written response of the outcome of our investigation and any actions taken will be sent to you.

How Better Health works

At Better Health, we help our customers find the best medical supplies for their needs. Getting started is as easy as 1-2-3!

Expert consultation

Our experts recommend the right products for you

Insurance handled

We handle your insurance paperwork and ensure you never overpay

Get your supplies

We ship your products to your door, for free

Danielle - Head of Operations
Get started now
Takes a few minutes.

We are asking you a few questions to
determine if Better Health can help you
meet your needs.

It shouldn't take longer than one minute of your time.

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What type of insurance do you have?

Select all that apply. This helps us bill your insurance so you don’t pay out of pocket.

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Oops!

Unfortunately at this time we’re only able to serve people with insurance.
We’re working on it though!


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Better Health Membership Benefits

  • Free & Fast 2-day shipping.
  • Personal care team
  • Easy re-orders via SMS
  • Access to free samples
  • Widest product selection

Need Help? Call our Care specialist.

We're available from
Monday to Friday
8:30am ~ 8:30pm EST

415-475-8444

Get a free price quote


assistant

Better Health Membership Benefits

  • Free & Fast 2-day shipping.
  • Personal care team
  • Easy re-orders via SMS
  • Access to free samples
  • Widest product selection

Need Help? Call our Care specialist.

We're available from
Monday to Friday
8:30am ~ 8:30pm EST

415-475-8444

Get a free price quote

How can Better Health help you today?