Looking for a supplier that offers more than just order filling? Learn more about how we’re improving
health outcomes for our members, while providing our partners with the support they need to better care
for their patients.
A Better Health team member will call you to confirm your benefits and walk you through what happens next. Most people hear from us within one business day.
Don't want to wait?
Call us and we can check your coverage on the spot. Monday to Friday, 8:30am to 8:30pm EST.
A team member reviews your benefits and tells you what your plan covers before anything ships. Better Health bills your insurer directly.
Step 2
We collect your prescription
VR therapy needs a physician's prescription. We contact your doctor's office and handle the paperwork. If you don't have a doctor we can point you to one.
Step 3
Your headset arrives
The device is mailed to your home, preloaded with your programme. There is nothing to download, pair or set up.
Step 4
You meet your coach
A virtual onboarding session walks you through the headset, then you get a personalised plan and start sessions at home with progress tracking.
What's in the box
A preloaded VR headset programmed for your CBT therapy programme, classified by Medicare as Durable Medical Equipment.
Your introductory CBT programmes, already installed and ready to run.
A personal care team you can reach by phone or text.
What to expect on the call
A team member confirms what your plan covers and what, if anything, is left for you to pay.
Co-pays, coinsurance and deductibles vary depending on your plan's benefits. Better Health bills your insurance provider directly, so you can focus on your recovery.
Coverage is not guaranteed and depends on your plan and your location. We tell you the number before anything ships.
Common questions
What is VR therapy?
A virtual CBT treatment delivered through FDA-registered medical VR applications, with structured programmes for chronic pain, anxiety and stress, and mindfulness and relaxation.
What happens after I receive the headset?
You have a virtual onboarding session with a coach, who then builds you a personalised plan. After that you run your sessions at home, with progress tracking along the way.
How much does treatment cost?
Co-pays, coinsurance and deductibles vary depending on your plan's benefits. Better Health bills your insurer directly, and we tell you the number for your plan before anything ships.
Do I need a prescription from my doctor?
Yes. A physician's prescription is required to start. We contact your doctor's office and handle that paperwork, so in most cases there is nothing for you to chase.
Can I use my own headset for treatment?
No. The therapy software only runs on the headset we send you.
Do I need to visit a clinic?
No. Therapy is done entirely at home.
Do I need to be good with technology?
If you can work a TV remote, you can work a VR headset. It arrives preloaded and configured, there is no app to install and nothing to pair, and your coach walks you through it on a video call.
Better Health is a licensed, Medicare-enrolled medical supply provider. VR therapy is delivered through FDA-registered medical VR applications and requires a physician's prescription. It supplements rather than replaces the care you already have. Coverage is not guaranteed and depends on your plan and your location. Results vary. Nothing on this page is medical advice or a diagnosis.
Questions? Call 415-475-8444, Monday to Friday, 8:30am to 8:30pm EST.
