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Case Study: How the Better Health Peer Support program drives better outcomes
This case study describes the impact of a novel Peer Support program on member satisfaction and outcomes.
Half of the US population lives with a chronic disease, and a staggering 86% of healthcare costs are attributable to those chronic illnesses.
Less than 10% of health plan populations receive support from case management teams, leading to costly care.
The cost can be three to four times higher to treat a member who needs medical supplies.
Payers need to close the care gap and provide better support for members living with chronic conditions such as ostomies, diabetes, and urological conditions.
Patients report feeling they lack complete information and support to navigate the world of medical supplies and daily life managing a chronic illness alone.
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