After you place your first order and become a Better Health member, you get access to our Peer Support program. We'll match you with one of our vetted peer coaches who can:
· Answer your questions during a 1:1 call · Share their tips and experiences as people living with the same condition · Point you to helpful resources so you can be in control of your health
How It Works
1. Fill out the form above and choose a date and time for your free 1:1 peer coaching call.
2. Answer a few questions so your coach can get to know you better and be better prepared for your call.
3. Your coach will call you at the date and time you chose for a private, 30-minute session!
Why sign up for a free Peer Support session?
We've heard the same story dozens of times before — there's a lot of high-quality information and support that patients just like you need in order to make informed decisions for themselves.
Our Peer Support program is just one of our patient-centered healthcare offerings, making it more accessible and affordable for our members to receive the support they need when they need it, without having to visit their healthcare provider.
By signing up for Peer Support, you:
· Receive completely private and personalized help · Connect with a coach who also lives with your condition to swap tips and stories · Help build a nationwide support system for others living with the same condition
FAQs
When you sign up for a Better Health Peer Support session, you receive a private 1:1 phone call with one of our vetted peer coaches. This is your chance to talk to someone living with your same condition, swap tips and stories, ask questions, or just get a sympathetic ear.
But signing up for Peer Support also includes you in something much bigger — you join us in our effort to bring timely coaching and education to members nationwide. Peer Support has been clinically proven to be an effective healthcare intervention. By signing up, you'll not only receive personalized advice, but you'll help us learn and improve so we can expand our program to thousands of members across the country.
Yes! Our coaches all understand how important it is to find the right products for your need and lifestyle. They're all equipped to help you find the best products for you, whether that means helping you troubleshoot any problems you're having with your current supplies, or helping you find new ones to try.
Our coaches are unable to provide medical advice or financial aid. However, in certain cases, we may able to send you some free samples if you're trying to find the right products for you.
At this time, we don't allow individuals to choose their coaches. But don't worry! All our coaches are trained and vetted to answer all your questions.
Each Peer Support session consists of 4 steps: a pre-coaching form, the coaching phone call, and two post-call surveys. The pre-coaching form is important because it helps us get to know you, your back, and your situation before we call you. That way, we can focus on helping you during the call itself. The post-call surveys are also essential — they help us understand whether we were able to help you and how we can improve. Your feedback helps us get better and help even more people!
What our members say
“The coaching experience was amazing for me..I have not been able to speak to many people who have experienced the same surgery and complications that I have. She was so knowledgeable and very helpful.”
“I had a very good and helpful discussion with my peer coach. It was great that she could talk with experience of her own.”
“She gave me some insight to prevent leaks, and encouraged me to keep moving and live my life.”
We're available and love to help from Monday to Friday: 8:30am - 8:30pm EST or submit your information below and a member of our team will get back to you asap.
